FAQ

Products

Which size should I get?

The FOUR fit is usually oversized. Please refer to the description for details. If you don't want your items to be oversized we advice you to order 1 size down.

Can you give more information about a specific product or brand?

Yes we can. Please contact our customer service with your item SKU and request. We will assist you and help you with your wishes.

The item I want is out of stock. Will it be restocked?

Please choose your item and size and click the notify me in stock button. You will receive an email, if your item is restocked.

How do I take care of my items?

Please refer to the washing label for further instructions concerning the care your items. If you want to know the details before purchasing, please contact the customer service to assist you.

Shipping

How long does shipping take?

The shipping takes 1 to 3 business days.

I've received the wrong item. What happens now?

Please contact our customer service to assist you. We will send you a free return label and return form. Please fill in the return form and add this to your return. When we receive your return, we will send your correct item.

What are the shipping costs?

The shipping costs are between €6,95 to €30, depending on where you are located.

Can I come collect my order myself?

Yes, we have an option "pick up in store". If you choose this option, you don't pay shipping costs. Your order will be ready for pick up within 1 to 2 business day's. Keep in mind that you need a valid ID to pick this up.

I've just placed an order, is it still possible to modify or cancel my order?

You can contact our customer service to cancel your order. Please, keep in mind that your order can only be cancelled if it is not too far in the fulfill process.

What is the current status of my order?

You can see in your account what the current status is. Please keep an eye out on your e-mail, you will receive a track and trace to locate your order.

Do I have to pay customs or import duties?

You have to pay import duties, this only applies to orders outside of the EU. All the extra costs are for the customer.

Returns

How do I return my order?

You can visit www.fouramsterdam.com/returns and fill in your email and order number. You can request your return and return label. For international orders you can make an return label at your local carrier and send it to Contactweg 18, 1014BH Amsterdam

I've returned my order. When will I have my money back?

When we receive your return, it can take up till 3 business days till this is processed. Depending on your chosen payment method it may vary when this will be visible.

Can I return items bought in a store?

Online orders can be returned and exchanged in store.

What are the costs to return an item?

The costs can vary between €4,00 to €7,00.

My purchased item is damaged, what should I do?

You may contact our customer service for a suitable solution.

I paid my order with a gift card, but I want to return it. How does that work?

We will transfer your balance to your gift card.

Is it possible to exchange items?

If you indicate this clearly with your return, we make sure this is processed accordingly. Furthermore, you can also exchange your online order in store.

Payments

What are the available payment methods?

iDeal, Paypal, Mastercard, Visa, American express, Giropay, KBC, Bancontact & FOUR Giftcard.

My payment has failed. What should I do?

You can contact our customer service to send you a payment reminder. If we don't receive an payment within 24 hours, your order will be cancelled automatically. You can also place an new order.

Will there be any additional costs to my order? Like customs

You have to pay import duties, this only applies to orders outside of the EU. All the extra costs are for the customer.

How will my order be refunded in the case of a return or faulty item?

For online orders you can receive a refund or new article. For a store purchase you will receive store credit or a new item.

Is my order included VAT?

For customers within the EU, the AT is included in the price. This does not apply for customers outside the EU.

Warranty

How long does my warranty last?

We give the customer 6 months warranty. Keep in mind that not all cases are within our warranty policy.

My item is faulty. What do I do now?

Please send pictures to info@fouramsterdam.com with your order number or receipt.

Will I receive proof of warranty with my order?

Your receipt or order number is your proof of warranty. We do not accept your claim without an receipt or order number.

Account

What are the benefits of having an account?

You are the first to know about new releases, will receive a welcome discount and can see your shopping history and data.

Do I have to create an account to order something online?

You can place an order as guest. An account is not mandatory.

How do I create an account?

Please click here.

How do I delete an account?

Please contact our customer service and ask them to delete your account.

Customer Service

How can I contact your customer service?

You can contact us via info@fouramsterdam.com, online@fouramsterdam.com, Instagram DM, Facebook DM, Chat, Whatsapp, 020 679 2244 and tickets.

How can I contact the store?

The store is only reachable via telephone: 020 679 2244.

What items are available at the store?

Please visit/ contact the store for availabilities.